COMPLAINT ACTIVITY REPORT Case # 22067332 Better Business Bureau of Utah
Business Info: Camperworld Trust
4055 South 700 East Ste 101
Salt Lake City, UT 84107-2508
801 262-8166
Consumer Info?:
Eric.
Layton, UT 84041
Location Involved: (Same as above)
Consumer's Original Complaint :
Yearly dues misrepresented. We were told the two-park membership was specially designed to avoid the larger fees, and that fees hadn't increased in many years. In the 4 years we have been members the fees increased from $195 yearly to $400.
Membership value misrepresented. We were originally sent a document mentioning a $3000 discount due to our recent RV purchase. The two-resort membership was sold to us for $1690, said to be a $4600 value, and the value of these exclusive memberships increased yearly. In November 2008 Mike Hatch told us the value was $1400-1600.
Coast to Coast membership misrepresented. We were told this was part of the Camperworld membership, but is another membership and set of fees. We were told purchasing Camperworld gave us two weeks worth of Coast to Coast every year, but once we contacted Coast to Coast we were told about a $99 yearly membership fee, then we need to buy our two weeks of time.
Cancelling within the first 30 days. Within the first 30 days of membership we realized we did not want this membership and requested details on cancelling this membership via phone. We were told there was absolutely no way to cancel; there was no lemon law to this membership.
Pets. We were told dogs were welcome at all Camperworld locations. There are deposits for dogs which is fair. We have one dog. Every time we arrived we were treated as second-class citizens for having a dog. Now in 2009 dogs will require an additional fee.
Reselling to Camperworld. Was told in November 2008 by Mike Hatch that Camperworld does not purchase memberships which is contradictory to their resale document, and that the $495 transfer fee applied. The resale document is also worded to make one infer the $495 transfer fee does not apply when reselling to Camperworld.
$495 transfer fee. There is no reason for that high of a cost. Adding the $495 transfer fee as part of reselling to Camperworld is a rip off.
Multiple attempts to resell. Many intents to sell were sent to Camperworld in a time span of over one year, reducing the price to $700, which, including the $495 transfer fee, would reduce the price of the membership to $205. Many weeks are taken between responses and the length of response time increased as the end of year approached, likely to secure another year's dues, and all intents to sell have been denied.
Consumer's Desired Resolution:
Refund of $1690 for the membership. No $400 dues for 2009.
BBB Processing
01/03/2009 web BBB Complaint Received by BBB
01/05/2009 BB BBB Member Complaint Validated by Operator
01/05/2009 Otto EMAIL Send acknowledgement to Consumer
01/05/2009 Otto EMAIL Inform Member Business of the Complaint
01/21/2009 OttO BBB Member No Response to first Notice to Business
01/21/2009 OttO MAIL Resend to Member Business
01/27/2009 BB BBB RECEIVE BUSINESS RESPONSE : Refer to "ALL ATTACHMENTS FOR THIS COMPLAINT" on your complaint website link.
01/27/2009 BB EMAIL Forward Business response to Consumer
01/28/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.)
No resolution is provided in the response. As with all previous transactions with Camperworld there is no flexibility or customer service on Camperworld's part.
01/29/2009 BB BBB No Middle Ground Provided By Consumer
01/29/2009 Otto EMAIL Inform Consumer - No Middle Ground Provided
01/30/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : Regarding the middle ground offer: Please explain to me where Camperworld offered any kind of middle ground offer in their statement?
As for my middle ground, I am happy to get 75% of my purchase price refunded and this year's dues, for a total of 1667.50.
01/30/2009 BB EMAIL Forward Consumer Rebuttal to Member Business
02/02/2009 otto BBB Business Requests Complaint Password
02/17/2009 OttO BBB Member No Response from Business re: Consumer Rebuttal
02/17/2009 OttO EMAIL Send Membership Notice for Consumer Rebuttal
02/25/2009 OttO BBB Member Complaint Review - No Response Received
02/26/2009 BB BBB Dispute Counselor Phone Call to Business
04/02/2009 BB BBB RECEIVED RESPONSE FROM BUSINESS RE: REBUTTAL : Refer to ''ALL ATTACHMENTS FOR THIS COMPLAINT'' on your complaint website link.
04/02/2009 BB EMAIL Forward Business Response to Consumer re: Rebuttal
04/10/2009 WEB BBB CONSUMER REJECTS BUSINESS' RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
As always this business provides no resolution, no compromise, and no customer service. I will accept a refund of $1600.
04/14/2009 BB EMAIL Inform Consumer - Case Closed AJR
04/14/2009 Otto EMAIL Inform Business - Case Closed AJR
04/14/2009 Otto BBB Case Closed AJR
Business Info: Camperworld Trust
4055 South 700 East Ste 101
Salt Lake City, UT 84107-2508
801 262-8166
Consumer Info?:
Eric.
Layton, UT 84041
Location Involved: (Same as above)
Consumer's Original Complaint :
Yearly dues misrepresented. We were told the two-park membership was specially designed to avoid the larger fees, and that fees hadn't increased in many years. In the 4 years we have been members the fees increased from $195 yearly to $400.
Membership value misrepresented. We were originally sent a document mentioning a $3000 discount due to our recent RV purchase. The two-resort membership was sold to us for $1690, said to be a $4600 value, and the value of these exclusive memberships increased yearly. In November 2008 Mike Hatch told us the value was $1400-1600.
Coast to Coast membership misrepresented. We were told this was part of the Camperworld membership, but is another membership and set of fees. We were told purchasing Camperworld gave us two weeks worth of Coast to Coast every year, but once we contacted Coast to Coast we were told about a $99 yearly membership fee, then we need to buy our two weeks of time.
Cancelling within the first 30 days. Within the first 30 days of membership we realized we did not want this membership and requested details on cancelling this membership via phone. We were told there was absolutely no way to cancel; there was no lemon law to this membership.
Pets. We were told dogs were welcome at all Camperworld locations. There are deposits for dogs which is fair. We have one dog. Every time we arrived we were treated as second-class citizens for having a dog. Now in 2009 dogs will require an additional fee.
Reselling to Camperworld. Was told in November 2008 by Mike Hatch that Camperworld does not purchase memberships which is contradictory to their resale document, and that the $495 transfer fee applied. The resale document is also worded to make one infer the $495 transfer fee does not apply when reselling to Camperworld.
$495 transfer fee. There is no reason for that high of a cost. Adding the $495 transfer fee as part of reselling to Camperworld is a rip off.
Multiple attempts to resell. Many intents to sell were sent to Camperworld in a time span of over one year, reducing the price to $700, which, including the $495 transfer fee, would reduce the price of the membership to $205. Many weeks are taken between responses and the length of response time increased as the end of year approached, likely to secure another year's dues, and all intents to sell have been denied.
Consumer's Desired Resolution:
Refund of $1690 for the membership. No $400 dues for 2009.
BBB Processing
01/03/2009 web BBB Complaint Received by BBB
01/05/2009 BB BBB Member Complaint Validated by Operator
01/05/2009 Otto EMAIL Send acknowledgement to Consumer
01/05/2009 Otto EMAIL Inform Member Business of the Complaint
01/21/2009 OttO BBB Member No Response to first Notice to Business
01/21/2009 OttO MAIL Resend to Member Business
01/27/2009 BB BBB RECEIVE BUSINESS RESPONSE : Refer to "ALL ATTACHMENTS FOR THIS COMPLAINT" on your complaint website link.
01/27/2009 BB EMAIL Forward Business response to Consumer
01/28/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.)
No resolution is provided in the response. As with all previous transactions with Camperworld there is no flexibility or customer service on Camperworld's part.
01/29/2009 BB BBB No Middle Ground Provided By Consumer
01/29/2009 Otto EMAIL Inform Consumer - No Middle Ground Provided
01/30/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : Regarding the middle ground offer: Please explain to me where Camperworld offered any kind of middle ground offer in their statement?
As for my middle ground, I am happy to get 75% of my purchase price refunded and this year's dues, for a total of 1667.50.
01/30/2009 BB EMAIL Forward Consumer Rebuttal to Member Business
02/02/2009 otto BBB Business Requests Complaint Password
02/17/2009 OttO BBB Member No Response from Business re: Consumer Rebuttal
02/17/2009 OttO EMAIL Send Membership Notice for Consumer Rebuttal
02/25/2009 OttO BBB Member Complaint Review - No Response Received
02/26/2009 BB BBB Dispute Counselor Phone Call to Business
04/02/2009 BB BBB RECEIVED RESPONSE FROM BUSINESS RE: REBUTTAL : Refer to ''ALL ATTACHMENTS FOR THIS COMPLAINT'' on your complaint website link.
04/02/2009 BB EMAIL Forward Business Response to Consumer re: Rebuttal
04/10/2009 WEB BBB CONSUMER REJECTS BUSINESS' RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
As always this business provides no resolution, no compromise, and no customer service. I will accept a refund of $1600.
04/14/2009 BB EMAIL Inform Consumer - Case Closed AJR
04/14/2009 Otto EMAIL Inform Business - Case Closed AJR
04/14/2009 Otto BBB Case Closed AJR
