Saturday, April 10, 2010

Here's another one: 

COMPLAINT ACTIVITY REPORT Case # 22067332 Better Business Bureau of Utah
Business Info: Camperworld Trust
4055 South 700 East Ste 101 
Salt Lake City, UT 84107-2508
801 262-8166

Consumer Info?: 
Eric.
Layton, UT 84041 




Location Involved: (Same as above)

Consumer's Original Complaint :
Yearly dues misrepresented. We were told the two-park membership was specially designed to avoid the larger fees, and that fees hadn't increased in many years. In the 4 years we have been members the fees increased from $195 yearly to $400.

Membership value misrepresented. We were originally sent a document mentioning a $3000 discount due to our recent RV purchase. The two-resort membership was sold to us for $1690, said to be a $4600 value, and the value of these exclusive memberships increased yearly. In November 2008 Mike Hatch told us the value was $1400-1600.

Coast to Coast membership misrepresented. We were told this was part of the Camperworld membership, but is another membership and set of fees. We were told purchasing Camperworld gave us two weeks worth of Coast to Coast every year, but once we contacted Coast to Coast we were told about a $99 yearly membership fee, then we need to buy our two weeks of time.

Cancelling within the first 30 days. Within the first 30 days of membership we realized we did not want this membership and requested details on cancelling this membership via phone. We were told there was absolutely no way to cancel; there was no lemon law to this membership.

Pets. We were told dogs were welcome at all Camperworld locations. There are deposits for dogs which is fair. We have one dog. Every time we arrived we were treated as second-class citizens for having a dog. Now in 2009 dogs will require an additional fee.

Reselling to Camperworld. Was told in November 2008 by Mike Hatch that Camperworld does not purchase memberships which is contradictory to their resale document, and that the $495 transfer fee applied. The resale document is also worded to make one infer the $495 transfer fee does not apply when reselling to Camperworld.

$495 transfer fee. There is no reason for that high of a cost. Adding the $495 transfer fee as part of reselling to Camperworld is a rip off.

Multiple attempts to resell. Many intents to sell were sent to Camperworld in a time span of over one year, reducing the price to $700, which, including the $495 transfer fee, would reduce the price of the membership to $205. Many weeks are taken between responses and the length of response time increased as the end of year approached, likely to secure another year's dues, and all intents to sell have been denied.


Consumer's Desired Resolution:
Refund of $1690 for the membership. No $400 dues for 2009.

BBB Processing 

01/03/2009 web BBB Complaint Received by BBB
01/05/2009 BB BBB Member Complaint Validated by Operator
01/05/2009 Otto EMAIL Send acknowledgement to Consumer
01/05/2009 Otto EMAIL Inform Member Business of the Complaint
01/21/2009 OttO BBB Member No Response to first Notice to Business
01/21/2009 OttO MAIL Resend to Member Business
01/27/2009 BB BBB RECEIVE BUSINESS RESPONSE : Refer to "ALL ATTACHMENTS FOR THIS COMPLAINT" on your complaint website link. 

01/27/2009 BB EMAIL Forward Business response to Consumer
01/28/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.)
No resolution is provided in the response. As with all previous transactions with Camperworld there is no flexibility or customer service on Camperworld's part.
01/29/2009 BB BBB No Middle Ground Provided By Consumer
01/29/2009 Otto EMAIL Inform Consumer - No Middle Ground Provided
01/30/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : Regarding the middle ground offer: Please explain to me where Camperworld offered any kind of middle ground offer in their statement?
As for my middle ground, I am happy to get 75% of my purchase price refunded and this year's dues, for a total of 1667.50.
01/30/2009 BB EMAIL Forward Consumer Rebuttal to Member Business
02/02/2009 otto BBB Business Requests Complaint Password
02/17/2009 OttO BBB Member No Response from Business re: Consumer Rebuttal
02/17/2009 OttO EMAIL Send Membership Notice for Consumer Rebuttal
02/25/2009 OttO BBB Member Complaint Review - No Response Received
02/26/2009 BB BBB Dispute Counselor Phone Call to Business
04/02/2009 BB BBB RECEIVED RESPONSE FROM BUSINESS RE: REBUTTAL : Refer to ''ALL ATTACHMENTS FOR THIS COMPLAINT'' on your complaint website link. 
04/02/2009 BB EMAIL Forward Business Response to Consumer re: Rebuttal
04/10/2009 WEB BBB CONSUMER REJECTS BUSINESS' RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
As always this business provides no resolution, no compromise, and no customer service. I will accept a refund of $1600.
04/14/2009 BB EMAIL Inform Consumer - Case Closed AJR
04/14/2009 Otto EMAIL Inform Business - Case Closed AJR
04/14/2009 Otto BBB Case Closed AJR
 

29 comments:

  1. We were told (emphatically) at that the sales meeting with Camperworld that the $150.00 annual fee ( not to exceed $200.00 ) included membership in CamperWorld, RPI and Coast to Coast for LIFE. The fact is that the annual fee to RPI and Coast is payable annually. Totally seperate. Camperworld pays these fees for the 1st year ONLY. The salesman with Camperworld was far from truthfull when he sold us this membership. It took over 2 weeks to get the information on RPI and Coast to Coast and by then it was too late to cancel the membership. We live in Western Canada so the only way that this membership was going to work for us was to have all three memberships included in 1 price,$150.00 - $200.00. We asked 3 seperate times about the dues. The sales pitch was very confusing and misleading. My fault for not checking further but at the time this deal looked pretty good. Probably too good to be true. Hopefully it will work out as we do plan on travelling for 3-4 months next year.

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  2. Camperworld is very untruthful in their sales pitch. Buyer beware. You are getting scammed. Even if you don't realize it yet.

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  3. Camperworld has ousted their last surviving founder. The board of directors felt they needed to make more money is the rumor. The boards new director of sales is Robert Newman. Google his name and you will need all you need to know about who is now running things. It was a great place to be, but now, well, I guess you be the judge. Do your homework before buying into this. At least with the founder at the helm, he cared about his life's work and the members. Now it is a pack of greedy wolves. They fired everyone on a salary to insure their own checks. I don't know what will become of them now, but we used to enjoy it and have faith in its future. I will be surprised if it last another year without major changes. Do your research people and if you don't, then you deserve what you get. Or better yet, what you won't get. Good luck.

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  4. My husband and I heard about that gossip in one of the parks we own. He called the office and was told that the founder retired. So maybe all your facts aren't correct. We have enjoyed our membership.

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  5. We were told (emphatically) at that the sales meeting with Camperworld that the $150.00 annual fee ( not to exceed $200.00 ) included membership in CamperWorld, RPI and Coast to Coast for LIFE. The fact is that the annual fee to RPI and Coast is payable annually. Totally seperate. Camperworld pays these fees for the 1st year ONLY. The salesman with Camperworld was far from truthfull when he sold us this membership.

    We were told the very same thing at the Oasas RV park last year, turned ot over to the BBB and that was a wast of time as BBB still has Camperworld at A+ don't buy the program you will be sorry.

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  6. If you look further and understand how the ratings systems work for the bbb, you will see that you can buy your rating. So don't let that ever affect your decision.

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  7. All that is posted is very true, the UTBBB just blew us off and never really tried to get any kind of settlement. They posted that we were happy that is not true. BE VERY CAREFUL when dealing with anything to do with Camperworld in UT YOU WILL LOOSE

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  8. Something fishy is happening. The founder has filed a lawsuit against Camperworld. The director board found a flunky to steal official documents and tried to blackmail him for money. They have no money! Why would I pay my dues? It sounds like it won't go back into the parks. I called and demanded to know what was going on and got the director Robert Newman and he babbled incoherent nonsense. I'll keep my cash for now and can in Walmart parking lot happily!!!!

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  9. Don't be fooled by the current Board of Directors of the Camperworld office. Glen Hatch did NOT retire! He was ousted by the same man who tried to do this six years ago - Randy Townsend. Now Camperworld is in a lawsuit because of his actions. Again! How much are they going to charge us this time for legal fees?? We are tired of the greedy antics of some members of the Camperworld Board. Things are not the same. So many rules, and fees. Having to pay for internal discord within the company. We have requested financial information and have been denied. Ever since the last take over attempt we have not been able to get answers from the office on any issues. Just more and more rules and fees!! We bought this membership years ago and enjoyed it with our family - until the last 5 or 6 years. Now it's like a prison camp. My family doesn't even want to go with us anymore. I am hoping to get out of this membership before the powers that be destroy the company for good. The rumors floating around the industry are NOT good.

    My advise to anyone thinking of purchasing is - DON'T! Check into what is happening with this company before committing to anything. Call the office and ask. Don't assume to get an honest answer, but it's worth a try.

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  10. I am not surprised to read the recent goings-on with the Camperworld office and Board of Directors. What is with this company? Beware the fool that plugs any money into this "investment". We were promised the moon and the stars - and really wished it would be true. We wanted a place to take out family and use our new RV. Instead we purchase a "life-time" membership and find out that our dues have tripled in the last three years!!! And, everytime you turn around there are fees (that of course you don't know about when you sign up). And try to call the office to voice your opinion, or even find out what's going on. You will find a stand-offish attitude, and NO answers. We have heard rumors floating around about a lawsuit that Camperworld is in. Plus, hawking off more of our parks to get a 5 million dollar loan. ?? Talk about a company in trouble!! We will put our membership on KSL and hope we can get something. I wish we NEVER would have gotten involved with this company! Now we are $6,000 in the hole and looking at nothing in return.

    Hind site is 20/20 from someone who has been scammed by this company. Anyone looking to purchase this scam, beware!

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  11. Ripped off is an understatement! I cannot believe the crap that is happening with this company.. After hearing about the lawsuit the current board of directors has brought on themselves, plus hawking our parks off for a 4 million dollar loan (to pay for their negligent legal fees, I'm sure) what do we have left?? Worst decision of my life to plug $5,000 of my hard earned money into a company that probably won't be around in the next couple of months. My advise to anyone looking into buying a Camperworld membership -- run like hell!

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  12. Camperworld has lied swindled me out of over $6000. Then after I put my name on the dotted line they took most of thethings they offered away.When I complained they said so sue us.If you want to deal with this type of people why don't you just give me your money and we weal both be better off.

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  13. Maybe we should all ban together and launch a lawsuit of our own. Anyone interested?

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  14. You poor fools. You have no idea that it isn't Camperworld you are mad at. It isn't Camperworld that you need to sue. Do some research. Do you know how hard it is to fire a founding member of a trust? Impossible. Unless, he stepped down. Why would he do that? Threaten of legal proceedings. Thats what. Your not mad at Camperworld, you are mad at the family that lied while they got in your pocket. You should thank the board of directors and all the Trustee Lawyers that are working everyday to keep this place open. You poor people are so stupid, you have no idea what really happened.

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  15. CAMPERWORLD IS NO LONGER A MEMBERSHIP ONLY PARK SYSTEM. THEY SWINDLED ME INTO PAYING DUES AHEAD UP THRU 2017 AND NOW IT'S NO LONGER PRIVATE. THEY PROMISED ME NO RESERVATIONS AND NOW WE HAVE TO MAKE RESERVATIONS. I FEEL LIKE I AM NO LONGER A MEMBER. JUST A REGULAR JOE SCHMOE THAT WAS RIPPED OFF $2200.00. I PAYED THOUSANDS TO GET IN AND NOW THE PUBLIC GETS IN FOR MERE DOLLARS.

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  16. the current board of trusties are the ones that opened up to the public and made our private memberships worthless. i thought it was the Hatches that were ripping us off but since they have been kicked out, it's now the current board that has made our membership worthless.

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  17. I encourage all to attend the memebers meeting coming up. There you will learn that you have sunk your own battleship. Congratulations. Here's a thought. You know how people love to whine about their percieved "plight" and they don't know all the facts? But once they learn all the facts, they say "oh, now I see why that had to be that way?" This is what has happened here. Please attend the meeting so your eyes can be opened to the truth. It will shock you.

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  18. Your right. Glenn hatch didn't retire, he was fired because he stole millions from company. He was given a choice, step down or face charges. He chose to leave peacefully. All who support them deserve what they get.

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  19. Interesting..........I think it must be the ignorance of people who are too poor to travel the world but instead choose to camp. Lower IQ. If there isn't money now, it's because millions are in hatch pockets. So he had no choice but to leave or face charges, but he left with all your money morons. The members don't or won't pay so someone has to keep the lights on at the parks. Why not the public. Ingenious move. The new Camperworld paid forensic accountants who found several "companies" that Camperworld had to pay each month. Upon research, the trail led to hatch pockets still. Members still whine and moan we aren't paying our dues. Then you cry that the public is let in. Other campers are thrilled to camp at the parks and pay your dues. I hope they sell every membership for a dime. As long as they pay a yearly due to keep the maintenance done at parks, they are doing what you so called members are too stupid to do. The ignorance level here is unbelievable. That new board of directors meets daily with lawyers trying to save your stupid ass parks and you should be on your knees thanking them. Instead, you threaten so you may win. The parks can close. There will be no way to pay your electric bill. No way to dump your crap. Then you will really have something to cry about. What's even better is if the worse should happen,and old man hatch swoops in and picks it up, I'll die laughing. He will have saved you with your own stolen money. The majority of every bad comment here is posted by the hatch family. Or fired corrupted employees and board members. But if it's in print retards will always believe it. If you are not a current employee of Camperworld as of this date, you know nothing but gossip. Hey you Mormons, isn't gossip bad? The president and board members are fighting for a pack of ingrates. That can't even say thank you. You members or to be fair, the vocal members don't deserve to be members. I know hundreds of people that will join because they didn't want to pay the hatches 10k to "join" their club. Btw, that's all you did is pay to join a club. Good luck camperworld. I hope you make it and kick out every member who barks. Because for every barking member, there is a family that will happily take your place for the yearly fee alone. And that will keep Camperworld open. And to the person who said we would happily go to wal mart lot to camp? Well, we will see you in your pop up there.

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  20. WOW Terry you must be in cohoots with the Hatches. After 2 years we don't want to go back the camphost is rude and doesn't give a shit what you need. I find it very madding that now they are offering $49.00 for the 1st year. We want our $6000 back plus other costs, None of what they promised ever surfaced. CamperWorld are crooks.

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  21. Terry Winchell you are the classic example that ignorance is bliss. It is one thing to spout off. It is another to spout off and demonstrate that in reality, ( I would hope you live in reality) you know nothing. There are good people who have been members of this organization and have done all the right things. The only thing they are asking is to be included and allowed to see all the information. It is people like you that give this organization a bad name when campground memberships around the country are discussed. We need less of you and more of those who are members in good standing without an ax to grind. Terry, turn in your membership, if you have one. Give all a break.

    Howard

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  22. Who did you pay the 6,000 to sir? Oh ya, the hatch family. Why would I be in collusion with them? Who did you buy the so called ownership from? The hatch family. The president was Glenn and his son was mike who was director. If you don't think they stole every dime out of that company, you are blind. Again, someone has to pay. The parks don't run without money. People don't camp without electricity, and dump stations and warm pools and clean restrooms at camperworld. The majority of so called Camperworld members paid the hatches thousands upon thousands to put in their pockets but won't pay the yearly due to run the parks or keep them open. Ya, I'm in with the hatches. You made my point perfectly. That is exactly why the hatches aren't there and the "new"camperworld board is trying EVERYTHING THEY CAN THINK OF to get people to join and just pay yearly dues that the majority of old camperworld members won't pay. Camperworld now is filled with good honest people. It was the fraud ridden hatch family that lied, stole and took you for every ounce of money they could get you for. It ran for 36 years because there were three founding members. When two died it left the hatch family in full control. They hocked every park to the hilt pocketed the money and still sold memberships and pocketed the money. Mr hatch knew when he was going to "retire" with your money but his scemes and fraud were found out just prior to that. He was fired. Along with his family. But they are doing well. Now what do I really know? But I have an opinion just like you all do. And again, my points are made. Good luck to you members because you have nothing. Except a lawsuit against the hatch family not camperworld. It was Camperworld when the hatches ran it. How hard is that to understand??????

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  23. The 4 million dollar loan by the way was taken out by Glenn Hatch. All public records. This is not a hard path to follow. My earlier point was, if you want Camperworld to continue, you should be working with the new board of Camperworld and pay your dues. The thieves are gone but you all still insist on blaming Camperworld board of directors. Anything on here that is blaming the new board etc. Is posted by hatch family and fired old workers. Can you understand this? Any of it? If you can, then you will finally get it. If you still don't, there is no hope for you and what you believe is your "investment". Move on. I hear the hatch family has purchased other parks and are selling memberships again in southern Utah. Join up.

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  24. Poor camperworld. What should have been a doable thing, a comeback of members who banned together and came back from the thievery of the past, could not see the forest for the trees. You don't want a real company that can function honestly, you wanted the lies. Because it sounded better. Give us 10 k or more up front and pay no dues. Pay Camelot marketing more and you never pay dues to run parks again. It's all free, just for you. Make any sense? No. But that is what you wanted. But it wasn't real. Someday the fantasy has to end. It has ended. No one could recognize the good people. Because the bad ones told you what you wanted to hear. You wanted transparency? When the new board tried to communicate, let everyone in, you broke their backs. That's why the hatch family ran from you. I get it now. I didn't before. The parks are closed. Everyone is fired or quit. Call your attorneys members. I'll tell you what they will say. Give us a million dollars and we will start a class action suit. In about ten years you will win. By that time the hatch family will have transferred all their assets. The new board didn't make this mess. But they inherited it. After the attorney's drain everything, there will be nothing for you. And these are the same members who will have to come up with a million bucks but won't pay their yearly dues. Makes sense. Class action attorneys aren't like ambulance chasers. You pay upfront. There is no other way. Good people tried to save this company but the members didn't want the truth. They wanted the dream. Camp forever. And pay nothing again. Your original investment was paid to whom? The hatch family that ran Camperworld and Camelot marketing and many other fictitious companies. (That Camperworld was told to pay blindly). The new board fired everyone that was crooked and labored to save camperworld. But it was not to be. Live and learn I guess. I lost my job today. As did every park manager. I can't work for free. I have two kids and no husband. Why couldn't you have just paid the dues? They had a good solid plan that would have saved the company. I am sad. But you should be sadder. I get you lost more but it didn't have to be that way. In 12 months it would have been self sustaining and everyone would have been happy. Yes, some paid more than others but that is free enterprise. They charged just what you were willing to give them. But remember, it was never the new board that took your money. All they did was ask for your dues and an assessment to make the books balance so they could run camperworld. You are mad at the wrong people. I guess I just say all this for myself. I'll find a new job. Things will get better for me. They wanted so badly to tell the truth but glen hatch had a gag order on them. That if they said anything about what he did he would sue them all. They got scared. Because while the hatch family al live in mansions, the new board all lived in apartments. The wicked win in this world. I suppose they always will.

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  25. I asked for Camperworld's financials in 2004. After 15 minutes of reading the notes to the financials, it was clear that there was a scam going on and I tried to get answers. They have good properties and it would make a lot of money if done correctly, but they were sending all of the money to a group called Camelot Marketing (I think that was the name)that was controlled by Mr. Hatch. Mr. Hatch chased me out of meeting shortly after this.

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  26. we were told all these lies also
    sales were contracted out they said everything and anything to get us to buy
    find the facts before jumping to conclusions and spreading rummors

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  27. Members of Camperworld: It doesn't matter now. You deserved better than you got. You fell for a line, a pitch. Your money is gone. But it is a good lesson. When things sound too good to be true they are. Bottom line. There was an old board of directors. They were fired. A new board tried to fix it. the members wouldn't allow that. They received dealth threats, they received hate mail, their families were threated or sued. All they tried to do was save a company. No one could make the distinction between the people that sold you the membership and the 5 new people trying to help you. You have destroyed it yourselves now. No one will buy Camperworld. Would you become a member now after all the garbage that is all over? I wouldn't. You have taken 5 men trying to help you and ripped them apart until they are left with no choice but to quit to protect their families. Remember, we are talking about a camp site. It is pathetic. It shows the charachter and nature of the so called salt of the earth doesn't it? When you threaten to kill people just because you don't have accurate information and don't know what your talking about. You have destroyed this company. Do not blame the board of directors. They tried too hard. You wouldn't allow it. Don't even blame the old fired board. Because you sat behind your computers at home in your trailer parks and posted big bad things and now a person would have had to move here from hell itself to not know what has been going on. You needed people to pay dues. You can't get that now. You needed people to help. You were so busy fighting amongst yourselves that you have pushed it too far. It may not have been your intent but it is too late now. Don't blame anyone anymore. This was a gift specifically from the members of Camperworld. Don't cry over your cherrios. You did it. You succeeded. Congratulations. What should have been a wonderful thing is done now. You still might be able to fool yourselves for another month or two. but I assure you. This ship is sunk. this is why gossip and trash talking and spewing your opinions without facts is always bad. It is over people. It is over.

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  28. Why not sell some of the parks that are closed and not being used. then Camper world would have money to operate on. then quit asking members that has payed and payed to support another board that sounds just like the others. We bought a membership and payed dues and in 2009 a $1500.00 to save the parks and $2400.00 up front for 7 years of maintenance fee's. Now it sounds like the same old story again...

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  29. Camper World has been through some tough times recently and there is still some tough times to come but there is light at the end of the tunnel. The new board is truly committed to making a healthy sustainable company. Clarity and open access to information is the policy. The parks are beautiful and have given many wonderful memories to families across utah and the US, The new board wants to continue the tradition of fun and easily accessed family vacations. The mass of old paperwork and many modified contracts have led to many of the past troubles (beyond past managment) due to the fact that there was as many different contingencies and concessions written into the members contracts as there is members. This definitely made for a hard if not impossible quagmire of different problems and no ability to have consistency as far as book keeping is concerned. For preexisting members these contracts will definitely be honored and will most likely be given some additional perks for being patient with this argues process. Be very aware that moving forward contracts will be very clear and homogeneous. CamperWorld will come out of this a much better company. The fat has been trimmed and the structure is being implemented so that problems that the company has faced in the past won't affect it in the future. For those of you who have loved camper world in the past with any luck you will have the opportunity to enjoy and love your membership in the future.

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